Full Job Description

As a Client Advocate in the 24/7 Home Care setting, your role is to champion the needs and rights of clients, ensuring they receive the highest standard of care and live fulfilling lives. This position involves offering advice and support to clients and their families, navigating healthcare systems, and connecting them with relevant resources. You will gather feedback on services to propose improvements and ensure client satisfaction. Through professional and empathetic interactions, you will serve as a vital link between clients, their families, and the care team.

The Work You'll Do:

• Actively listen to clients to understand their needs and goals, acting as their voice within the care team
• Educate clients and families on their rights and the available care choices
• Facilitate access to healthcare resources and services that best suit client needs
• Liaise with healthcare providers to coordinate comprehensive care strategies
• Monitor and evaluate client satisfaction, proposing adjustments to care plans when necessary

What You'll Bring:

• Ability to empathize and connect with clients across diverse backgrounds
• Commitment to ethical practice and promoting client dignity
• Exceptional communication and interpersonal skills for effective advocacy
• Proactive approach in continuous learning to improve advocacy strategies
• Proven problem-solving skills to navigate complex healthcare systems

Qualifications:

• Bachelor's degree in Social Work, Healthcare, or a related field
• Demonstrated capability in conflict resolution and mediation
• Experience in advocacy or support roles within healthcare environments
• Familiarity with healthcare systems and policy management
• Knowledge of client confidentiality and rights issues