Full Job Description
As the Hospitality Cleaning Manager, you will oversee all cleaning operations within prestigious hotels to ensure high standards of cleanliness and guest satisfaction. Your role demands organizing schedules, managing cleaning staff, and training team members in the best cleaning practices. You will work closely with hotel management to address specific cleaning needs and immediately resolve any customer complaints regarding room cleanliness. By maintaining inventory levels of cleaning supplies and implementing cost-effective techniques, you will play a crucial role in upholding the reputation of the hotel while ensuring that all guest areas are consistently immaculate.
The Work You'll Do:
- Collaborate with hotel management to meet special cleaning requests and maintain satisfaction.
- Develop cleaning schedules that optimize staff usage and ensure that all areas are covered.
- Ensure compliance with health and safety regulations in all cleaning activities.
- Regularly review and restock cleaning supplies and manage the cleaning budget efficiently.
- Supervise and manage a team of cleaning staff to ensure high-quality service delivery at all times.
What You'll Bring:
- Ability to manage supplies efficiently and ensure that cleaning operations are cost-effective.
- Excellent communication skills to liaise effectively with hotel management and guests.
- Experience in coaching and training staff on best cleaning practices and standards.
- Keen attention to detail to maintain high levels of cleanliness throughout the facility.
- Strong leadership qualities to inspire and guide a diverse cleaning team.
Qualifications:
- 5-7 years of experience in a supervisory role within the hospitality cleaning industry.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Bachelor's degree in Hospitality Management or a related field.
- Certification in health and safety regulations related to hospitality operations.
- Thorough knowledge of cleaning best practices and hospitality industry standards.