Full Job Description
The Hospitality Cleaning Supervisor oversees the janitorial team in luxury hotels to ensure exceptional cleanliness and comfort for all guests. You will coordinate cleaning services across guest rooms, public areas, and conference spaces, guaranteeing services meet the highest hospitality standards. Your leadership will involve training and guiding personnel in using advanced cleaning techniques and eco-friendly products. The role demands excellent organizational skills, a commitment to preserving the hotel’s prestige, and the ability to address guest inquiries professionally and efficiently. Building strong communication with management to align cleaning protocols with brand values is vital to success.
The Work You'll Do:
- Collaborate with hotel management to identify areas for service improvements and implement necessary changes.
- Coordinate the daily cleaning schedule to cover high-priority areas effectively while managing team workloads.
- Oversee the use of eco-friendly cleaning products to uphold the hotel’s sustainability policy.
- Resolve guest complaints regarding cleanliness promptly, ensuring customer satisfaction is maintained.
- Supervise and train cleaning staff, ensuring they follow standardized procedures and maintain quality control.
What You'll Bring:
- Excellent communication skills to facilitate interactions among staff, management, and hotel guests.
- Exceptional leadership skills with the ability to guide, motivate, and maintain morale among team members.
- In-depth knowledge of cleaning best practices and superior attention to detail with a commitment to excellence.
- Strong organizational skills with the ability to plan and adapt cleaning operations efficiently in a dynamic environment.
- Strong problem-solving skills to address issues swiftly while maintaining high service standards.
Qualifications:
- 5-7 years of experience in hotel cleaning management or supervisory roles.
- Bachelor's degree in Hospitality Management or a related field.
- Certification in eco-friendly cleaning practices is advantageous.
- Proficiency with cleaning industry software for scheduling and operations management.
- Proven track record of improving cleaning standards in hospitality settings.